Answers every call and text
Picks up 24/7, figures out what the car needs, and books it. No more voicemail at 7:45am.
Calls answered · bookings made
For dealership service departments
Your dealership’s revenue is capped by lifts and technician hours.
Ratchr fills every lift-hour with the highest-value work, and automates the calls, texts and reminders that eat your front desk’s day.
LIVE Ridgeline Motors · Tue · 4 lifts · 4 techs
Example dealership and jobs. This is the board Ratchr shows: lifts and technicians, not a calendar of names.
The crew
More revenue from the lifts and techs you already pay for.
Ratchr books every job against your real capacity, so each lift-hour earns as much as it can. The calls, texts and reminders run on their own.
Runs the lifts and bays
Puts each job on the right lift with the right tech. A no-show? It fills the spot from the waitlist.
Lift utilization · recovered hours
Gets the most from every customer
Texts inspection photos for approval, brings back work the customer said no to, and sends service reminders.
Approvals · repeat visits
Tells you what to fix
Every Monday, a short list of fixes. Every month, a report on what each lift earned.
Revenue per lift-hour · billed ÷ paid
The four numbers
The four numbers that run your service department.
Slide these to match your dealership. See what empty lifts are costing you.
What recovered hours are worth, per year
$0Labor revenue from cancellations and no-shows that got filled again.
Revenue per lift-hour
$0The number a fixed-ops manager actually manages.
Lift utilization
0%Hours booked against hours the lifts are open.
Empty lift-hours
0Hours a week a lift sits empty.
Billed hours ÷ hours paid
0.82Whether technicians are turning time into labor.
Estimate: a cancelled job is about 2 hours, and Ratchr refills 6 out of 10. Your pilot swaps in your real numbers.
What the first version does
Lifts, bays and technicians first.
Paint booths and mobile service vans plug into the same board. Each step hands off to the next.
1:00 – 5:00 pm · where a 2-hour diag can go
Lift 2
Lift 4
Priya · A
Luis · A
Match
BookedFreeLift and tech both free
A calendar says Lift 2 is open at 4:00. The board knows no A-tech is free until 3:00, and Lift 4 opens at 3:30. Book the diag on Lift 4 with Luis at 3:30.
Slot opened · Lift 3 · 10:00 – 12:30 · 2.5 h
- —Wheel bearing3.0 h · doesn’t fit the slot$720
- 1Rear brakes + rotors2.5 h · Priya certified · customer 6 mi away$640
- 2Diag · front-end rattle1.0 h · leaves 1.5 h for a second job$185
- 3Wipers + cabin filter0.5 h · fill-in work$95
Highest value that fits the hole and has a qualified tech goes first. If they don’t answer in 10 minutes, the offer moves down the list.
Ridgeline Motors · to Dana R.
The front desk stops chasing the phone. Every text is logged against the repair order.
Pricing
Priced by the bay, like your service department.
$199 per rooftop plus $35 per bay, lift or paint booth. Every plan includes 300 AI call minutes and 1,500 texts a month.
YOUR MONTHLY PRICE
$339
$199 rooftop + 4 × $35 bays
Extra call minutes are $0.20 each. Dealer groups with several rooftops get a group price. Ask on the pilot call.
Who’s building it
Built by people who ran dealer service systems.
Abhishek Sharma
CEO
Led product for service and delivery systems at Lucid Motors, including test-drive management, the customer delivery journey and the dealer management system. Before that, GTM and business systems at Fivetran, Sitecore and Salesforce.
Kamraz
CTO
Co-founded Konabos Consulting and grew it to about $6M in annual revenue. Senior engineering roles at Sitecore and Arm.
PLANNED INTEGRATIONS
- CDK Global
- Reynolds and Reynolds
- Tekion
- Dealertrack
Ratchr sits on top of the DMS you already use. You don’t switch systems.
Questions
What service managers ask us.
Do we have to replace our DMS?
No. Ratchr reads your schedule and repair orders and works alongside the system you already run.
How long before we see results?
Two weeks to measure your baseline, then a few recommendations every week. The monthly report starts around month three, once there’s enough history to trust the numbers.
What happens when a customer wants a real person?
Ratchr hands the call or text to your service desk, with the customer’s details and what they asked for.
Does it work for our collision center?
Yes. Paint booths are scheduled and priced like bays, and Ratchr plans around booth time the same way it plans around lifts.
Who can see our customer data?
Only your dealership and the Ratchr team running your account. It’s used to run your schedule and reports, and it’s never sold.
How a dealership proves it
Measure. Fix. Then report.
Nothing changes overnight. First Ratchr learns how your service department runs. Then it gives you a few fixes each week. Then it shows you the numbers.
We watch before we touch anything.
Ratchr reads your existing schedule and calls for two weeks. Nothing changes for your front desk. At the end you get a baseline for the four numbers and a map of where your lift-hours go.
- Revenue per lift-hour, by day and by lift
- Billed hours against hours paid, by technician
- When lifts sit empty, and why
- Missed calls, cancellations and no-shows
A few changes a week, in plain language.
Each Monday the service manager gets three or four recommendations, ranked by how many hours they should recover. You decide what to act on. Ratchr tracks what you changed so the results are tied to a cause.
Numbers you can show the rest of your dealer group.
Once there are a few months of history, the monthly report compares each number with your baseline and shows which changes moved it.
Example report layout. Figures are placeholders until a real pilot finishes.
NumberBaselineMonth 3Driven by
Revenue per lift-hour$__$__Waitlist backfill
Billed ÷ paid____Skill-matched slotting
Lift utilization__%__%Afternoon fill-in work
Recovered hours / month0__No-show texts
Book a pilot conversation.
Here is exactly what happens after you reach out. No contract until the baseline is in.
- 30-minute callLifts, techs, hours, and how you book today. That’s it.
- Two-week baselineWe measure the four numbers from your existing schedule. Nothing changes at the front desk.
- Weekly recommendationsA short list of changes each Monday. Slotting and texts turn on as you’re ready. You keep the DMS you already use.
- Monthly reportFrom month three, each number against your baseline. Keep going or walk away.